Widerrufsrecht

Last updated: 2 September 2026

Thank you for shopping with KONVESSO. This policy explains our voluntary 30-day return policy, refund process and one-year treadmill warranty.

Nothing in this policy limits or excludes your statutory rights under applicable consumer law.

30-Day Return Policy

We offer a voluntary 30-day return period, beginning on the date your order is placed.

To qualify for a return under this voluntary policy, the product must:

  • be unused and in the same condition in which it was received;
  • include all parts, accessories, manuals and tools;
  • be returned in its original packaging; and
  • be accompanied by a receipt, order confirmation or other proof of purchase.

Please take care when opening and inspecting your product. Products returned with missing components, avoidable damage or signs of use beyond what is reasonably necessary to inspect them may not qualify for a full refund under our voluntary return policy.

This voluntary policy is provided in addition to your statutory cancellation and consumer rights.

UK Statutory Cancellation Right

Customers purchasing online in England, Scotland and Wales generally have the right to notify us that they wish to cancel an eligible order within 14 days after receiving it.

After notifying us, customers normally have a further 14 days to return the product.

You may inspect the product in the same way that you reasonably could in a physical shop. We may make a lawful deduction from the refund if the product’s value has been reduced because it was handled or used beyond what was reasonably necessary to inspect its nature, characteristics and function.

Certain statutory exceptions may apply, as described below.

Starting a Return

Before returning a product, contact us at:

Email: support@konvessofitness.com
Telephone: +44 7451 210891

Please provide:

  • your full name;
  • your order number;
  • the product you wish to return;
  • the reason for the return; and
  • photographs or video if the product is damaged, faulty or incorrect.

If the return is accepted, we will provide return instructions and the correct return address.

Products must not be sent to our registered office unless we expressly instruct you to do so. Returns sent without prior authorisation or to an incorrect address may be delayed or rejected where legally permitted.

Return Shipping Costs

Non-Faulty Returns

If you are returning a product because you changed your mind, ordered the wrong item or no longer require it, you are responsible for arranging and paying the return shipping costs.

This includes returns made under our voluntary 30-day return policy and, where permitted by law, returns made under the statutory cancellation right.

Fitness equipment can be large and heavy, and return shipping costs may be significant. We strongly recommend using a tracked and appropriately insured delivery service.

The original free delivery provided by KONVESSO does not mean that return shipping is free.

Faulty, Damaged or Incorrect Products

If a product is faulty, damaged on arrival, not as described or different from the item ordered, please contact us before returning it.

Where the issue is confirmed, KONVESSO will arrange or cover reasonable return shipping costs and provide the appropriate remedy in accordance with applicable consumer law.

Do not arrange an expensive return independently without contacting us first, as unauthorised return shipping costs might not be reimbursed.

Damaged, Faulty or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

  • the product is damaged;
  • the product is defective;
  • parts or accessories are missing; or
  • you received the wrong product.

Please retain the product, its original packaging and shipping materials while we assess the issue.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund or another appropriate remedy.

Return Packaging

Products should be returned securely using the original packaging wherever required under our voluntary return policy.

Please include all:

  • product components;
  • accessories;
  • cables and remote controls;
  • manuals;
  • included tools; and
  • promotional items supplied with the product.

You are responsible for packaging non-faulty returns securely to reduce the risk of damage in transit.

The original packaging requirement does not reduce any rights that cannot legally be excluded.

Exceptions and Non-Returnable Products

The following products may not qualify for change-of-mind returns where an applicable legal exception applies:

  • personalised, customised or specially ordered products;
  • sealed products that cannot be returned for health or hygiene reasons after the seal has been broken;
  • hazardous materials, flammable liquids or gases; and
  • gift cards.

Please contact us before purchasing if you are unsure whether a product is eligible for return.

Faulty, damaged or incorrectly described products remain subject to applicable statutory rights.

Sale Items

Sale and discounted products are covered by the same statutory consumer rights as full-price products.

Eligible sale products may also be returned under our voluntary 30-day return policy if they meet the return conditions set out above.

Exchanges

We do not currently process direct exchanges.

The quickest way to obtain a different product is to:

  1. request a return for the original product;
  2. wait for the return to be approved; and
  3. place a separate order for the replacement product.

Any refund for the original product will be handled separately.

Refunds

We will notify you after receiving and inspecting the returned product.

If the refund is approved, it will be issued to the original payment method, normally within seven working days of approval and no later than required by applicable law.

Your bank, card issuer, PayPal, Klarna or other payment provider may require additional time to display the refund in your account.

If more than 10 working days have passed since we confirmed that your refund was processed, contact support@konvessofitness.com.

Where permitted by law, we may make a reasonable deduction for:

  • damage caused after delivery;
  • missing parts or accessories; or
  • handling or use beyond what was reasonably necessary to inspect the product.

No deduction will be made where doing so would conflict with your statutory rights.

One-Year Treadmill Warranty

All KONVESSO treadmills and their included components are covered by a one-year warranty beginning on the date the product is delivered.

The warranty applies to eligible products delivered to England, Scotland and Wales and covers manufacturing defects arising during normal domestic use.

What the Warranty Covers

The warranty covers confirmed manufacturing defects affecting the treadmill or its included components during the one-year warranty period.

After assessing an eligible claim, KONVESSO may provide an appropriate remedy, such as:

  • technical assistance;
  • replacement parts;
  • repair;
  • product replacement; or
  • another remedy required by applicable law.

What the Warranty Does Not Cover

The warranty does not cover problems caused by:

  • normal wear and tear;
  • accidental or cosmetic damage;
  • misuse, abuse or use contrary to the instructions;
  • incorrect assembly, maintenance or storage;
  • failure to lubricate or maintain the treadmill as instructed;
  • unauthorised modifications or repairs;
  • use with an unsuitable power supply;
  • damage caused by moving or transporting the product after delivery; or
  • commercial use unless the product was expressly sold for commercial use.

This warranty does not exclude cover for a manufacturing defect merely because the affected item is a component of the treadmill.

Making a Warranty Claim

To make a warranty claim, contact support@konvessofitness.com and provide:

  • your order number or proof of purchase;
  • the product model;
  • the product serial number, where available;
  • a clear description of the issue; and
  • photographs or video showing the fault.

Do not dismantle or attempt an unauthorised repair before receiving instructions from us, as this may make diagnosis more difficult and could affect warranty coverage where the repair causes additional damage.

The one-year warranty is additional to your statutory consumer rights. Your legal rights may continue after the warranty period has ended.

Contact Information

KONVESSO is a trading brand of:

BIHLAS SERVICES LTD
Company No. 13379134
Registered in England and Wales

Registered office:
K336 Stafford Enterprise Park
Weston Road
Stafford, ST18 0BF
United Kingdom

Please do not send returns to the registered office without receiving return instructions from us.

Email: support@konvessofitness.com
Telephone: +44 7451 210891