Versand

Last updated: 2 September 2026

Thank you for shopping with KONVESSO. This Shipping Policy explains how orders placed through konvessofitness.com are processed and delivered.

Free Delivery

We provide free standard delivery on all orders to eligible addresses in:

England
Scotland
Wales

No minimum order value is required.

We are currently unable to deliver to Northern Ireland.

Order Processing

Orders are normally processed within one working day, Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will normally begin processing on the next working day.

Estimated Delivery Time

Orders are normally delivered within 2–3 working days from the date the order is placed.

Working days are Monday to Friday and exclude UK bank holidays. For orders placed during weekends or bank holidays, the delivery timeframe begins on the next working day.

Delivery estimates are provided as guidance and are not guaranteed. Delays may occasionally occur because of severe weather, courier disruption, unusually high order volumes or other circumstances outside our reasonable control.

Delivery Restrictions

We currently deliver only to eligible addresses in England, Scotland and Wales.

We do not currently deliver to:

Northern Ireland;
addresses outside the United Kingdom; or
any address that our delivery partners are unable to service.

If an order is placed using an unsupported delivery address, we will contact the customer and cancel and refund the order where delivery cannot be arranged.

Order Tracking

Once your order has been dispatched, we will send tracking information to the email address provided at checkout, where tracking is available.

Please allow time for the courier’s tracking system to update after receiving your dispatch confirmation.

If your tracking information has not updated for several working days, please contact us:

Email: support@konvessofitness.com
Telephone: +44 7451 210891

Multiple Parcels

Some orders may be delivered in more than one parcel, particularly when multiple products are purchased.

If your order is split into separate shipments, you may receive more than one tracking number, and the parcels may arrive at different times.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error in your delivery details. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the courier.

KONVESSO cannot be held responsible for delays or failed delivery caused by incomplete or incorrect address information supplied by the customer. Any additional redelivery costs caused by incorrect address information may be charged to the customer where permitted by law.

Missed Delivery

If no one is available to receive the delivery, the courier may:

attempt delivery again;
leave the parcel in a safe place;
deliver it to a neighbour or collection point; or
provide instructions for arranging redelivery.

Please follow the instructions displayed in the tracking information or on any delivery notice left by the courier.

Damaged Parcels

Please inspect your parcel when it arrives. If the parcel or product appears damaged, contact us as soon as possible and provide:

your order number;
a description of the damage;
photographs of the outer packaging;
photographs of the damaged product; and
photographs of the shipping label.

Please retain the product and its original packaging while we review your claim.

Reporting delivery damage does not affect your statutory rights.

Missing or Delayed Orders

If your order has not arrived within the estimated delivery period, please check the tracking information first.

If the parcel remains delayed or appears to be missing, contact us at support@konvessofitness.com. We will review the shipment with the courier and help determine the appropriate next step.

Please do not arrange an independent return or refuse delivery unless instructed to do so by our customer support team.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to help, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.

If an order has already been dispatched, any return will be handled in accordance with our Return & Refund Policy and applicable consumer rights.

Returns

Shipping arrangements for returned products are covered by our Return & Refund Policy.

For non-faulty returns, customers are responsible for return shipping costs, subject to applicable consumer law.

Contact Information

KONVESSO is a trading brand of:

BIHLAS SERVICES LTD
Company No. 13379134
Registered in England and Wales

Registered office:
K336 Stafford Enterprise Park
Weston Road
Stafford, ST18 0BF
United Kingdom